If you have been mis-sold to, mistreated or otherwise neglected by your personal injury lawyers, you may have a case to make a claim for financial compensation – especially if mis-selling, mistreatment or neglect has led to emotional, psychological or financial hardships.

The thing to do under the circumstances, even though you may not like it, is to discuss your case with a solicitor who you can trust, such as those at uk claim lawyers You may be able to make a claim for financial compensation, and a solicitor is the best way to find out whether or not you have a case. If you do, they’ll help you to kick-start the process.

Internal complaints procedure

If you would like to complain about your lawyers, the thing to do is to go through your injury lawyer’s official complaints procedure. This procedure will likely take the following form:

  1. Recording your complaint in a central register, where a separate file will be opened for your complaint. At this stage, the compliant will be handed to a complaints manager – this person will usually not have been involved in the complaint matter.
  2. Investigation of the complaint will begin; your complaint will likely be passed onto somebody within 3 days of receipt. The appointed complaints manager will examine the information at hand, and may choose to speak to those involved.
  3. The complaints manager will report to you, and hopefully your complaint will be resolved satisfactorily. This will usually take place within 4 weeks of complaint receipt. The response will be written and signed by the complaints manager.
  4. If you are not satisfied with how your complaint has been handled, you can appeal the decision or make further complaints.

Legal Ombudsman

If you are still not satisfied with how your complaint/s have been handled, you can complain to the Legal Ombudsman and make a complaint against your injury lawyers. You can complain to the Legal Ombudsman about solicitors, lawyers, barristers, registered European lawyers, claims management companies, legal executives, attorneys plus much more.

If you wish to complain to the Legal Ombudsman, you can go through the official website (http://www.legalombudsman.org.uk/), or you can contact the Legal Ombudsman at:

Legal Ombudsman

PO Box 6806



How likely is the success of any claim against injury lawyers going to be?

Without going into any specifics, if there is clear evidence of mis-selling, mistreatment or neglect, you will have a case for compensation. Your injury lawyer will be able to claim this compensation for you – however all cases vary, and the outcome is very much down to the individual facts of a case. For more information, consult your personal injury solicitor.

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